These free review response templates can help businesses automate their responses to positive reviews, both on social media and their website. Templated responses can reduce the time spent responding to customers as well as allowing a company’s own voice be heard when replying. Plenty of CRMs and Reputation Management programs allow automated responses.

Most platforms don’t allow you to remove bad or unwanted reviews, but most platforms also have some type of support team that you can ask for assistance. If a review is wrong or slanderous, it’s more likely to be removed than a valid review that you just don’t want. Each case is different though.

There are several different ways you can solicit reviews from your customers. The easiest way is to directly ask them to leave you a review. Another method is to have an email go out automatically asking for reviews or you can send post cards in the mail, use QR codes on your print materials or receipts and invoices asking for reviews.

There’s a lot of different ways to go about it. The most important thing is to make sure you’re asking for reviews from people you know are fully satisfied and likely to leave you a positive review.